Soccer Reviews
Based on 40 customer reviews and online research, soccer.com has a consumer rating of 1.3 out of 5 stars, indicating that most customers are not satisfied with Soccer.
5 Stars(2)
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4 Stars(1)
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3 Stars(0)
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2 Stars(1)
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1 Star(36)
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How would you rate Soccer?
Top Reviews
My adidas cleats completely came unglued (see pic). Soccer.com won't do anything because it's past their 30 day window. And they won't publish my negative review of them and the shoes. Terrible service.
Sucks. Terrible customer service, slow shipping, generally inept. Can't wait for them to fold so we're not held hostage by them and the clubs who force us to use them.
Customer Reviews (40)
At first I was looking at these bad review and it was worried but when my Messi Jersey arrived is legit I didn't take long to arrived. It took about 1 week to arrived. I don't know what these bad reviews are about.
I bought $250 cleats from soccer.com and it took 3 weeks for them to be delivered. The boots sat in warehouses without movement for a total of 12 days. Delivery time stated at beginning was 1 week. And no response from their customer service, either. Just sick of their shipping drama with FedEx SmartPost. Done with them.
Such a waste of time & money. Not sure if they are aware of it & don't care or what, but seems like it.
I posted the below review on soccer.com and got an email stating that they couldn't post it. Twice now, they removed my reviews because it was negative.
Called to cancel order because it took much longer to ship than stated. Was told they cannot cancel even though it's not a personalized item. Asked to speak to a manager and of course the manager was "unavailable" and was told the manager would call me back. Never heard back from the manager. Worst customer service ever!
Horrible customer service experience. Rude woman that couldn't care less about your, your needs or your experience. Why would you hire such a person and why would you retain this obviously rude person with no phone or people skills? I have shopped here for years, but this was my last purchase, and it will be returned promptly. Apparently, individual purchases are just not that important to soccer.com. Buyers beware and support local business.
Ordered a pair of cleats and immediately soccer.com tooke my money back from the bank account.
After a week, they didn't even deliver the package to FedEx.
Please, do not trust soccer.com
I'm a parent, and ordered 3 Practice Jerseys and Received 1 as part of the team's uniform on August 2020. On Jan 17th, 2021 told me they will send the last 2 by no sooner than March 4th 2021... 7 months of waiting rather than simply return the money... this is a scam. The season will be over before my son gets the jerseys!
They are just an intermediary that takes the order (and your money) then places the order with a real store/manufacturer (Adidas) in hopes they can deliver. If they can't deliver, they've already got your money!
I have purchased from SOCCER.COM on several occasions. I have bought team uniforms , accessories as well as gifts. Every single time there was an issue with the purchase ,,,,but most recent experience beats it all. I have made a Christmas gift purchases from their website ( two expensive soccer jerseys ). I have called and verified that when buying on November 30th , items were in stock and I would get them before Christmas. After buying items become backordered, I spent countless number of calls and received many contradicting information. Their website would have different updates on my order, than what I would get in the email notification and than totally different info over the phone. My shipments were changed several times, one item was received December 28 ( $144 jersey I bought was a cheap knockoff with a price tag attached of $99.00 ) and now, January 22 I am still awaiting my other Christmas gift.
This is unbelievable how such a expensive store treats their customers with lock of professionalism and disregard to misinformation. Please stay away from SOCCER.COM to avoid frustration and being ripped off.
Don’t buy from them, paid more for the jersey online then what the ticket said. Should at least change it out before shopping!!! What a rip off
they do not care about there customers go to a better website please .They take way to long to bring the jerseys.
I've ordered uniforms for two seasons now. Both times shipping has taken close to a month. Last year it was 3 weeks. This season it is looking at about 4 weeks and delays are blamed on production delays relates to covid. I'm still scratching my head as to how a pair of shoes have Covid related production delays...
Super frustrated! I’ve ordered uniforms for two seasons now. Both times shipping has taken close to a month. Last year it was 3 weeks. This season it is looking at about 4 weeks and delays are blamed on production delays relates to covid. I’m still scratching my head as to how a pair of shoes have Covid related production delays....